TERMS OF USE

 

 

LEGAL ENTITY INFORMATION:
Name: Atelier Akios Pr Nedeljka Stojković
Address: Zagradje 21, Belgrade
TAX ID: 111601420
Identification number: 655301003
Contact phone: +38163287322
Email: info@akiosvestments.com
Activity code: 4778 – Other retail sale of new goods in specialized
Web address: akiosvestments.com

 

GENERAL CONDITIONS
These Conditions of Use and Sales apply to the use of www.AxiosVestments.com and the sale of products via the online store AxiosVestments.com.

The Internet Shop AxiosVestements.com. was developed and published by Proizvodnja tekstilnih proizvoda Atelje Axios Pr Nedeljka Stojkovic, with registered office in Belgrade, street Zagradje 21, mat. no.655301003, PIB: 111601420, tel : +38163287322, e-mail address Info@AxiosVestments.com (hereinafter referred to as ” AxiosVestments.com”).

By visiting or buying at AxiosVestements.com, you agree to the Conditions of Use and Sales that are listed below. Please read them carefully and get acquainted with the rules that we apply. Axiosvestments.com reserves the right to make changes without notice and amendments to these Conditions of Use and Sale.

Visitors of Axiosvestments.com do not have the right to unilaterally change these Conditions and any deviation shall be deemed invalid if it is not otherwise expressly confirmed by the management of Axiosvestments.com taking into account the specific circumstances and will only apply to this individual case.

The partial or total unenforceability or unlawfulness of a particular provision of these Conditions of Use, will not affect the validity of other provisions that remain in force as a whole. Any not applicable illegal provision will be replaced by another appropriate provision. Your rights and obligations may not be transferred from these Conditions of Use and Sale to third parties without explicit written approval by AxiosVestments.com.

 

PRIVACY POLICY
AxiosVestments.com appreciates your privacy, so we take great care of your personal data.

We hereby commit not to misuse personal data from the order form nor make it available to any third party unless it is explicitly prescribed by the law and in cases where it is necessary to fulfill obligations.

Personal data is considered all data that determines the identity of the customer (such as name, e-mail address, address, etc.).

All your data is strictly kept and will be available only to persons whom such information is necessary to carry out their work. AxiosVestments.com and its business partners are responsible for respecting the principles of privacy protection.

All employees are aware of the importance of keeping the confidentiality of personal data and responsible for respecting this Privacy Policy.

 

DATA PROTECTION
In order to successfully process your order, we need your name, surname, e-mail and phone. With the help of this data, we will be able to deliver the desired goods, as well as to inform you about the current status of the order book.

Data that is automatically recorded by access to our web page is not personal data (browser types, number of visits, time spent on pages, etc.) and we use those data only to assess website visits and to improve its content and functionality.

We collect only necessary, basic customer data and information necessary for doing business and informing users in accordance with good business practices and in order to provide quality service.

Registration of users at www.AxiosVestments.com implies your consent to inform you occasionally about the news on our site. We give you the option of choosing and deciding whether you want to be deleted from the mailing list used for marketing messages.

When registering, you choose the password you will use to log in to our site, and the password remains known only to you, as this data is used with special protection, encryption.

As a registered user, you are responsible for maintaining and confidentiality of your account or password, as well as for all activities that occur on your account and with your password.

 

“COOKIES”
With the help of “cookies,” we collect, analyze and process information about products that our visitors are searching for and buying, as well as about the sites they visit. We use this information to improve the offer and appearance of our pages and enable you to use simpler, more secure and convenient shopping. Also, we can use them to achieve common interest, such as targeted banners and promotions, of course, with your approval and consent you agree to accept the terms of use, in accordance with the Privacy Protection Act.

 

USER PRIVACY PROTECTION
AxiosVestements.com is committed to protecting privacy of all our customers. We take basic, necessary information about our customers, which are needed for doing business and informing our customers, according to good business practices and for providing high quality service. Our customers have a choice in deciding whether they want to be deleted from our mailing list used for marketing purposes. All data about our customers are kept safely and are available only to employees who need them in order to do their job. All employees in “AxiosVestements.com” are responsible for complying with our privacy policy.

 

PROTECTION OF CONFIDENTIAL TRANSACTION DATA
Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is payment card information available to our system.

When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

You also need to confirm that you have read the Terms of Purchase on our site, and that you agree with them.

After clicking on the Finish order button, you will receive an automatic e-mail confirmation with the following content: “Your order has been successfully completed and forwarded to the online sales service. Check the content of the order and the accuracy of the data. ”

Our internet sales service will try to check as soon as possible whether we are able to provide you with the ordered item. If such a possibility exists, on the day of dispatch of the ordered item we will send you an e-mail informing you that the ordered item is available, as well as when you can expect courier service, and thus accept your offer to conclude the contract. If you have ordered several items, we will try to inform you as soon as possible whether we can provide you with all ordered items, but the contract will be concluded only when we send you an e-mail informing you when you can expect courier service.

If for any reason we are not able to provide you with the ordered item (if it is no longer available or it is a defective item – feler model)

you will receive an email informing you that we have been forced to cancel your order. In that case, the contract will not be concluded.

We try to keep the status of sizes and models on the site up to date, but due to the dynamism of the market and the number of retail outlets in Serbia, there is a possibility that in certain cases the ordered product will no longer be available in our warehouse.

In case it is determined after the order that an error was marked on the site in relation to the ordered model, the trader will try to inform the consumer as soon as possible about the observed error and the exact amount of the price valid for the ordered model at the time of the order.

In that case, the consumer has the right to pay for the ordered model according to the retail price that was valid for the ordered model at the time of the order, or to cancel the order.

 

CONVERSION STATEMENT
All payment will be done suing our local currency, Republic of Serbia dinar (RSD). For informational display of price in other currencies, currency conversion course is used. Amount for which your card will be charged will be shown in your local currency through conversion course used by credit card organizations, which is unknown to us at the moment of transaction. As a result of this, there is a possibility of slight difference from original price on our website.

 

VAT STATEMENT
VAT is included in the price of the product and there are no other hidden costs.

 

PAYMENT
The goods you have been ordered are paying in advance, before the delivery date, using one of the following payment options:

  • Credit card
  • PayPal (for payments from abroad, outside of Serbia);

The used credit card will be charged immediately after sending your order.

Your payment card information is only visible to Banca Intesa Beograd as security card processor. The site of the bank is protected and safe for this method of payment.

Conversion Statement: All payments will be made in Serbian Currency (RSD). The amount you will be charged for your payment card is obtained by converting the price quoted in your local currency into the Serbian currency at the current rate of the National Bank of Serbia. When you charge from your credit card, the same amount is converted to your local currency based on the rate used by card companies. Because of this conversion, there is a small difference between the original price quoted on our site. Thank you for your understanding.

When entering payment card data, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the most current cryptographic technology. Security of purchasing data is guaranteed by the payment processor, Banca Intesa AD Beograd, so the complete paying process is done on the Bank’s website. At no time, payment card data is available on our system.

 

If the payment after the purchasing order is not made within 3 days of its creation, it will be canceled and deleted (except in cases where the conditions for payment is cash on delivery). After the expiration of a 3-day period, payment on this order is not possible, but you can make a new order and make a payment on it.

 

COMPLAINTS – RETURN OF GOODS AND FUNDS

Return of goods

If you received the shipment and after opening the box found that the number of shoes does not suit you or for any reason you want to cancel the purchase, you have this option.

In case of cancellation of the purchase, you have the right to exchange the ordered item for another or to get your money back.

In order to exercise any of the rights when returning the purchased product, the ordered goods must not be damaged or worn out, they must be returned in the original packaging, with the attached invoice, a signed correction order and a completed withdrawal form, which together with the notice from Article 27. paragraphs 1 and 2 can be downloaded here.

In case of cancellation of the purchase, the consumer bears the direct costs of returning the goods.

If you choose to order another item in return, you also bear only the direct cost of returning the goods, while we bear the cost of shipping the new item.

If you have decided to make a replacement or cancel the purchase, you need to notify us by calling +38163287322 or send us an email at info@akiosvestments.com to receive the necessary instructions regarding the replacement or refund.

You can send the purchased product together with the necessary documentation via the courier service of your choice, to the address Zagradje 21, Belgrade.

 

After retrieving the returned item, another item will be sent to you in exchange or the money will be returned to the current account. Refunds to customers who do not have a current account will be made electronically by postal order.

 

Refund

Refunds are made exclusively in the above ways and it is not possible to send money by courier in cash.

We really try to ensure that the delivery is without any omissions, but if it happens that after receiving the shipment you find that the delivered goods do not match the ordered or the invoice data is not correct, please call us as soon as possible no later than +38163287322 , or send an e-mail with your data (name, surname, telephone) to the e-mail address info@akiosvestments.com and describe the problem. We will inform you as soon as possible about further action.

Rulebook on the procedure and manner of resolving complaints through the website

Article 1 This Rulebook regulates the manner, conditions and procedure for resolving consumer complaints (complaints) due to non-compliance of goods through the site www.axios.rs and the authority, obligations and responsibilities of the trader in terms of exercising the consumer’s right to complain.

Article 2 The consumer, in terms of this rulebook, is any citizen who buys products for personal and family needs via the Internet on the site www.axios.rs.

Article 3 The consumer has the right to complain about the purchased product within two years from the date of purchase.

Article 4 The request for complaint can be submitted only by mail to the following address Zagradje 21, Belgrade.

 

When submitting a complaint, the consumer is obliged to:

– submit the advertised product together with the fiscal invoice or other proof of purchase,

– submit a completed complaint form, which can be downloaded here

– in the complaint list, state the reasons for the complaint and the desired way of resolving the same

– submit a signed correction order.

Article 5 The validity of the request for complaint is determined by the competent commission.

Article 6 If the delivered goods are not in accordance with the contract, the consumer has the right to demand from the seller to eliminate the non-conformity, free of charge, by repair or replacement, or to request an appropriate price reduction or terminate the contract with respect to those goods.

Refunds to consumers who do not have a current account will be made electronically by postal order.

You can solve any problem related to the product purchased on our website by contacting any of the information below:

 

Phone: +38163287322

Email: info@akiosvestments.com

By mail to the address: Zagradje 21, Belgrade

 

Return

In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for return, https: // axios .rs / is obliged to make a refund exclusively through VISA, EC / MC and Maestro payment method, which means that the bank will refund the funds to the cardholder’s account at the seller’s request.

 

CONTRACTUAL RELATIONSHIP
The product offers on the online store AxiosVestments.com are subject to change and do not represent an offer to conclude a contract, but only a call to make a bid under published conditions.

The order of the buyer represents the offer for concluding the contract as determined by the law, by which offer the Buyer will be legally bound for a period of two weeks from the date on which the offer is made or the order confirmed. Once the Buyer through the system confirms the order, it will receive an automatically generated email – Order Acceptance Notice- which confirms receiving it, which does not, however, constitute a confirmation of the order, but only a receipt for the receipt. It will include all items included in the ordered list and prices, so the Buyer is able to check for any errors and inform about any potential mistakes in the order form.

The agreement between AxiosVestments.com and Buyer will be created and will be legally binding at the time when the buyer will receive a confirmation of the order book, which will be done by a special e-mail with the name Axiosvestments.com –Order Confirmation Notification. AxiosVestments.com reserves the right to cancel the order form, or to accept and execute it with also partial delivery though to inform the Buyer in a timely manner.

PRODUCTS
The basic features of the product can be found at AxiosVestments.com. AxiosVestments.com tries to present and product descriptions as accurately as possible.

AxiosVestments.com cannot guarantee that all the specified product information is completely accurate, complete, reliable and error-free. If the product you purchased deviates from the data that are listed on the site and it is deviates from the mesures Buyer ordered, you can return it in an unused state with complete documentation which you received with him, and we will return the money under the conditions set forth in the sections below PROCEDURE FOR REFUND OF RESOURCES.

All our standard priest vestments and products made with our standard measures can be returned. But our products: Bishop vestments and church covers which are made with specific measures and orders can’t be sent back it they are not deviates of measures, color, material and quality standards. If the product deviates from the ordered measures it can be sent back to us for correction.

 

PRICES

The prices of the products are indicated on the site with each item. Prices are with VAT included, and with calculated transportation and delivery costs AxiosVestments.com reserves the right to change product prices at any time, depending on the movement of product prices on the market and other related costs.

AxiosVestments.com is committed to accept any price at which you made an order regardless of whether the price of the product has changed after the creation of the order book.

AxiosVestments.com has the right to cancel the order form by sending an e-mail notification to the consumer if it has occurred massive errors when placing a price on the site.

 

TERMS AND CONDITIONS OF DELIVERY
After confirming your order, you will receive an email informing you that your order has been received and that it enters the processing phase in which it is determined whether the requested item is available – Order Acceptance Notice. After order processing, you will receive a notification of the order status and the indicative delivery time – Order Confirmation Notification. The order processing period is 7 working days.

If the product offered at AxiosVestments.com is temporarily unavailable, we will keep your order until the product is again available (in reasonable time frame) and notify you of the delivery deadline, and then send your order in the usual way. If a certain product is permanently unavailable, we will offer you an adequate replacement or refund if you have already made a payment.

As our products are handmade in atelier, the ordered products will be produced and sent within maximum 30 days from the date the order was received or paid. After delivery or handover of the goods at the contracted place, the risk goes to the buyer.

Orders from Europe, as well as from countries of the region are sent by airmail, and you can expect them in 5-10 days.

Orders from the USA and Canada are sent by airmail, and you can expect them in 7-21 days.

Orders from other parts of the world are sent by airmail, and you can expect them in 10-21 days.

 

Important Notice:

It may happen that local mail keeps the packet longer, mainly due to additional security checks that slow down the delivery of the package. Such cases are mainly due to increased ‘anti-terrorist’ activities. It is necessary to count on a longer delivery time before and around holidays when the post office needs to deliver packages longer. Also, keep in mind that your local customs may ask you to pay additional import charges. We recommend checking customs regulations in your country before ordering, as it is possible that some type of goods or quantity of goods are subject to customs clearance. Import and local taxes in the recipient country are not included in the cost of delivery of products for recipient countries outside of Serbia. You will be responsible for paying any import and local fees including administrative fees that arise on that occasion.

 

RESERVATIONS
Products placed in the shopping cart in the Purchase process are not reserved. The product is reserved only after confirmation of purchase by the Buyer. In the period between placing the product in the basket and purchase confirmation, there is a possibility that the volume products are no longer available, as the Buyer will be informed.

 

RECLAMATION-COMPLAINTS
Axiosvestments.com operates in accordance with the Law on Consumer Protection (“Official Gazette of the Republic of Serbia”, No. 62/2014 and 6/2016 – State Law). In case you have any complaints about the product or our service, please feel free to contact us at e-mail reklamacije@Axiosvestments.com. We are ready to solve every situation.

 

WITHDRAWAL FROM THE CONTRACT 
The buyer is entitled to, within 14 days from the date of conclusion of the purchase agreement, without the giving reasons, unilaterally break the contract. The cost of returning goods and money shall be borne by the Buyer, except in cases where the Customer receives a defective or wrong item.

In case of unilateral termination or withdrawal from the contract, the Buyer shall be entitled to money refund or a replacement for another product.

When returning goods, it is obligatory to return it in the correct and unused condition and original undamaged packaging.

The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct. Upon receipt of the product, it will be determined whether the product is correct and undamaged. Buyer is responsible for the malfunction or damage of products resulting from inadequate handling product, i.e. The buyer is solely responsible for the reduced value of the product that arises as the consequence of handling goods in a way that is not adequate, that is, it goes beyond what it is it is necessary to establish its nature, characteristics, and functionality. If it is determined that a defect or product damage has occurred in the Buyer’s fault, the refund will be refused, and the product will be returned to him at his expense.

 

If you want to replace or return the product, please send the product to the address Atelje Axios, Zagradje 21, Mirijevo,11000 Belgrade, Serbia.

 

PROCEDURE FOR REFUND OF RESOURCES
AxiosVestments.com take great care to produce high quality products and our goal is to make high quality product for every customer.

Custom made products can not be returned except they are not made according ordered agreement.

We do not accept returns or exchanges if the product has been worn or used.

If you are not satisfied with our product, please contact us as soon as possible upon receipt and we will resolve together any issues to your satisfaction.

Contact us by sending an e-mail to Info@AxiosVestments.com.

When you provide the necessary information, a documentation will be created that will provide you with the procedure for Refunds and will be sent to the e-mail address you left when creating orders

In case of returning goods or repaying funds to the Buyer who has previously made a payment to someone from payment cards, in part or in whole, and regardless of the reason for the return, Axiosvestments.com is an obligation to refund only through VISA, EC / MC, and Maestro payment methods. That means the bank will, at the request of AxiosVestments.com, make a refund at the account of the card user.

You cannot send back the products without prior contact and agreement with operators in AxiosVestments.com, change or send to the addresses listed on account/dispatcher. Any such package will be returned to the sender on the cost of the sender.

 

WORKING HOURS
Internet shop AxiosVestments.com works from 08-16h, 5 days a week. In the case of the technical problem or during the regular maintenance process of the website, it can be unavailable in a short time period, about which you will be notified.

 

APPLICATION OF THE LAW
AxiosVestments.com operates in accordance with the laws of the Republic of Serbia, primarily the Trade Law, The Law on Electronic Trade, the Law on Consumer Protection and all other applicable laws; and regulations of the Republic of Serbia.

 

INTELLECTUAL PROPERTY
The content shown on the AxiosVestments.com website, including design elements, texts, photos, logos, audio and video, software, and others are the property of Atelje Axios and cannot be used without prior consent of the company. If you think that our website contains content that is unauthorized to use, please contact us for the purpose of establishing intellectual property rights.

 

YOUR ORDER
If you use AxiosVestments.com, you are responsible for the maintenance and confidentiality of your account and password which you created when registering on the site. By using AxiosVestments.com you are responsible for all activities that take place on your account and with your password.

Underage can use AxiosVestments.com solely with the supervision of parents or guardians.

AxiosVestments.com reserves the right to refuse to provide services, terminate the order or cancel the order form if it finds that the Conditions of Use and Sales have been breached. Your information you provided when registering, AxiosVestments.com will use it for the purpose of buying and selling products and establishing business contact and will not use them for other purposes or deliver them to third parties except in cases where this is our legal obligation.

ATTENTION: BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, CONSIDERED AND ACCEPTED ALL TERMS AND CONDITIONS REFERRED TO YOU AND YOU ARE OBLIGED TO HONOR THEM, AS WELL AS ALL OTHER APPLICABLE LAWS AND REGULATIONS